FAQs

What is this site?

The Learning Library is a service provided by Echelon Publishing. It is a comprehensive store of information, bite-size training aids and professional development advice dedicated to helping you learn the skills you need.

How does it work?

Search for whatever you’re looking for using the search field, choose the most appropriate result, and you’ll be taken to an information page from which you can buy and download your chosen solution.

How much do the solutions cost?

Solutions cost a maximum of £5. You can buy them individually with a credit or debit card, through an account (which you can set up here – link to account setup page) or you can buy a customised site solution directly from Echelon Learning.

How do I order online?

Browse through the different sections of the site or enter keywords into the search box. When you see something you want to buy just click “Add to shopping basket” and proceed through the Shopping Basket process. We’ll send you an email to confirm your order.

Here's a sample of the topics on the site. Click on one to view the results you will get if you entered the topic in the Search box.

If you would like to open an account which gives you an extra 20% of downloads free, click here.

  1. Change Management

  2. Coaching

  3. Conflict Management

  4. Communication

  5. Customer Service

  6. Leadership

  7. Marketing

  8. Motivation

  9. Telephone Skills

  10. Training

I forgot my logon and/or password. How do I retrieve it?

If you are a Learningmatters account holder please mail info@echelonpublishing.co.uk or call +44(0)20 8274 9965.

How do I know this site is secure?

The payment information you send to Google is protected with the industry standard Secure Sockets Layer (SSL) protocol. You'll notice that a lock is displayed at the bottom of the browser when SSL is encrypting the information you enter making it virtually impossible for anyone except the intended recipient to read the information you submit.

How do I print Adobe PDF documents?

If you are unable to print a PDF document in Internet Explorer ensure that you have clicked the Print icon in the PDF window (as opposed to the Print icon in Internet Explorer).

If you can not see PDF documents you need to download Acrobat Reader.

How do I purchase an annual license?

Click here to find out about annual licenses.