Purpose

This audit helps participants monitor and manage the efficiency and effectiveness of customer greetings and farewells.

Benefits

The first and last impression a customer receives influences the rest of their experience. This activity helps you check out what sort of impression you are currently creating.

Related Solutions

Audience

Experienced customer contact staff

Learning method

Practical. Audit checklist

Time to Complete

approx. 1 hour

Length

pages

Participants

- group

Price

(inc. VAT)