Purpose

This audit helps identify where internal customer relationships need to be sustained within the organisation and why these relationships are important.

Benefits

Recent research has shown that the quality of colleague relationships is fundamental to sustaining quality service. This activity provides audited data on the key components of colleague care within your organisation.

Related Solutions

Audience

Customer service staff and all those who interface with customers.

Learning method

Practical. This activity is an instructive audit based around Rosabeth Moss Kanter's concept of PALS for sustaining healthy organisational relationships.

Time to Complete

Length

pages

Participants

unlimited

Price

(inc. VAT)