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1 Page Service Performance Review System by 
            Antoinette Urwick/Dave King edited by David Hill

Purpose

This training activity provides a design format for a simple one page goal setting and feedback system to improve and sustain service.

Benefits

Focused performance targeting for customer-focused companies.

Audience

Team leaders and all those who wish to focus their business, their department and/or their team on delivering high quality service.

Learning method

Questionnaire based around service competencies.

Time to Complete

30

Length

4 pages

Participants

2-16

Price

£5 Pounds Sterling
(inc. VAT)

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