Helping the Elderly Customer |
£5 Pounds Sterling |
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| Patricia Tallack |
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| Purpose | Audience | Related Solutions: | |||
|---|---|---|---|---|---|
| This customer service activity helps people to prioritise what's important to a typical elderly customer using your organisation and helps to explore ways to respond to their specific needs or disability. | For those employees who have face to face communication with disabled and/or elderly customers. |
Helping Customers with a Hearing Impairment |
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| Benefits | Learning method | ||||
| The largest growing market sector in the western world. If you're not investing in providing special service to this lucrative sector your competitors are! | Active. Series of short scenarios inviting participants' reactions and asking for the benefit of their experiences in developing service standards for elderly customers. | ||||
| Time to Complete | Length | Participants | Price | ||
| 20 minutes | 4 pages | up to 14 |
£5 Pounds Sterling |
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