Dealing with Aggressive Customers

Dealing with Aggressive Customers					£5 Pounds Sterling
Patricia Tallack					Add to basket

Purpose	Audience	Related Solutions:
This customer service activity provides people with some strategies for coping with aggressive customers.	For those employees who have face to face, written or telephonic communication with disabled customers.	Deflecting Unwanted Criticism Appropriate Assertiveness Dealing with Put-downs Handling Questions and Objections Meeting the Needs of Parents and Children Helping the Elderly Customer
Benefits	Learning method
Aggression can often be defused before the customer explodes. This activity is really helpful in pointing out the likely tell tale signs and in giving guidance on how to defuse or handle the situation.	Practical. A series of 'what if' scenarios dealing with drunkenness, verbal abuse, and potential lawlessness. Feedback and added value Checkpoints.
Time to Complete	Length	Participants	Price
20 minutes	4 pages	1 or more	£5 Pounds Sterling