Purpose

This telephone skills activity offers a useful framework for planning and making calls to customers.

Benefits

Customers remember our company amongst other things by the nature and quality of telephone calls they receive. So this activity which provides a handy structure pays dividends in terms of short and long term results.

Related Solutions

Audience

For those who as part of their job are in contact with customers over the telephone.

Learning method

Structure for planning, opening, handling and closing a call.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)