Welcome to the Institute of Hospitality Training Library

An invaluable resource of over 400 downloadable training solutions, authored for use by trainers, managers and supervisors. Each solution has been proven to work under live training conditions in the hotel and leisure environment. They come with full instructions, exercises and a feedback checklist, so you can be confident of success.

Analysis & Evaluation

Call Centre Management

Colleague Care

Communication Skills

Competencies (personal)

Culture (corporate/national)

Customers with Specific Needs

Equal Opportunities

Feedback Skills

Icebreaker

Impression Management

Interpersonal Skills

Leadership Skills

Customer Service Expert

Customer Service Leader

Customer Service Novice

Learning & Development

Motivation

Performance Development

Planning

Presentation Skills

Problem Solving

Project Management

Selling Skills

Team Building

Telephone Skills

Writing Skills

2 ways to search for your training solution:

Key word

You can use the key word search above to find all the solutions which match the word you input.

Topics

Click on one of the topics listed on the left of this page for a list of relevant solutions, and then click on the solution of your choice to preview its content.

2 ways to purchase your training solutions:

Individual

As an individual you can purchase 'solutions' via a secure credit card transaction. For a very reasonable £5 you receive a proven training activity, which even novice trainers, managers and supervisors will find effective and easy to use.

Team

As a team you can set up a corporate account, enabling team members to download solutions via a password and entitling you to up to a 20% discount.